Stan Horton, Police Officer, Airport Police, Springfield, MO| 08/24/17
Wanted to put the word out on Fidelity Blueline Mortgage. I recently purchased a new home. I really wanted to stick with my bank on any home loan. But after not quite receiving the customer service I was expecting or felt I deserved from a bank I have had for years I was open to suggestions. That is when I was told about Patrick and Fidelity Blueline Mortgage. I was a little skeptical and the praise seemed a little over the top; too good to be true? I have purchased a home and refinanced in the past but nothing could prepare me for the level of customer service I received from Patrick and his team. This was a home purchase by owner and was anything but typical or easy. The amount of work Patrick and his team put into making this purchase happen for me was bar none above and beyond what I could imagine. Every issue, and there were a few, was met by enthusiasm and caring. They truly had my back at every turn. No matter how many times I called, texted or emailed it was met with compassion and understanding. I feel like I was family and I was treated as such. I highly recommend Patrick and his team. After this experience I could never go through anyone else. If you want respect, honesty and a caring team who will have your back then Fidelity Blueline Mortgage is the way to go. -Stan
Adam Hess, Police Officer, Austintown Township, OH PD| 09/30/16
All I can say is WOW! Working with Fidelity Blueline Mortgage has been an honor and a privilege. Patrick and his staff put their customers first and do whatever it takes to make them feel like a valued customer. I truly feel like I was part of the family during the loan process. Patrick would call and check-in to see how you were doing and give you frequent updates on the process. He would always be available if you had any questions even if it was after hours or on the weekend. Talk about customer service at its finest! His staff was friendly and worked diligently to make the process quick and painless. I never felt like I was left in the dark or had to figure things out on my own. Heather, my loan processor, walked me through the process and put me at ease when I had concerns. It was truly a great experience! I would recommend Fidelity Blueline Mortgage to anyone in the Blueline family who is looking to purchase a home or refinance. I look forward to working with them in the future! Thank you again for making my first home purchase a truly enjoyable experience and a success!