President D.J. Smith
Sergeant R.E. (Bob) Keen, Virginia State Police| 10/11/17
Dear Patrick and Staff,
“Fidelity Blueline Mortgage was recommended to us by a fellow trooper. They asked who we were using to finance our new home purchase and recommended we give you a call. We are so thankful for their recommendation we made that call and felt immediately we were talking to an old friend.
Patrick, you gave us sound advice and encouragement (especially when several house contracts fell thru) answered every question and phone call day or night. You helped make our dream house a reality!
We appreciate the simplicity of the loan process with Fidelity Blueline. Gregg, Jillian, Stephanie, and Audra were professional during the documentation process. Answering every question and felt personally invested in helping us purchase our dream home.
Thank you again for all you and your staff did for us and has done for our LEO family. We appreciate you personally and professionally. We highly recommend you and Fidelity Blueline Mortgage to others.
You are always welcome in our home and next time, bring Suzanne!”
Sincerely, Sgt. R.E. (Bob) & Judy Keen
Jared Murdoch, Special Agent, Virginia State Police| 04/04/17
“I am writing this letter to express our appreciation for all the hard work that Fidelity Blueline did in assisting us to purchase our first home. My husband is a former VSP Trooper, now a VSP Special Agent, and I am a Forensic Nurse Examiner at our local hospital. Through the grapevine we had heard about a mortgage company that worked with law enforcement. Right off the bat, Patrick was very willing to give advice as we started our home search, and most importantly, worked with our budget. We knew what we wanted to pay monthly on our mortgage, so he helped us figure out what our maximum total cost could be. He broke the process down into plain English (language), and helped us understand each step. Patrick also gave us sound advice on how to deal with realtors, and not get pushed into spending more money than we wanted. He was extremely helpful as we went through contracts, home inspections, and the closing process. We had no idea what closing costs entailed, and various numbers had been thrown at us by other lenders. Thank goodness, Patrick broke it down for us, explained each fee, and in the end, he had it right down to the penny. Patrick gave us invaluable advice on what to look for when we did our own walk-throughs of various houses, and without his practical knowledge, we would have been in trouble.
With our busy schedules, it was very difficult to get the necessary paperwork put together and completed, but Fidelity Blueline made the process so much smoother. Fidelity Blueline was able to work with our schedules and assist in any way we needed. They were happy to communicate via email and phone and sometimes even text messages. As if our jobs were not crazy enough; during the final steps of purchasing our home, our neighbor made death threats against my husband’s life. A month before closing, we had to pack up everything we needed, and were escorted out of our rental home under police escort. Because of this, Fidelity and our realtor worked closely together and we were able to move our closing date up so we would have a permanent and safe place to live. Without Fidelity Blueline, this would not have been possible.
On behalf of my husband and I, thank you from the bottom of our hearts. You treated us like family, and we appreciate everything you did to help us in purchasing our first home. Sincerely, Jared & Meagan Murdoch”
Sergeant Jason Hypes, Virginia State Police| 12/22/16
“Thank You all for making this process as painless as possible. We appreciate your professionalism and support. We will be sure to tell others about your business in the future. Thanks!” -Melissa & Jason
Nathan Lawson, Trooper II, Virginia State Police| 11/02/16
“Patrick and his team is AMAZING hands down. My Husband received Patrick’s name from a fellow Trooper, as they were talking one night and he told him to check him out; he was great. Well that next day I reached out to Patrick and within the hour I had received a response. His customer service skills are above any I have seen. He will go up and beyond to answer all your questions be it day or night. He works with your schedule as he knows Troopers hours are never the set in stone, and neither are their wives’ especially when children are thrown into the mix. During the entire process of purchasing our new house, not only Patrick but his entire staff were there with us step by step. I cannot begin to Thank them enough for all their hard work and support. If you have any doubts about choosing them, I promise you will not regret it. Thanks for everything!!!!!” -Megan Lawson
Special Agent Tony Gattuso, Virginia State Police| 9/1/16
“I just wanted to drop you (Patrick) a note about my experience dealing with you and your staff at Fidelity Blueline. I want to thank yourself and Audra and the others of your staff who went above and beyond to not only make this deal happen but to make sure I was informed at all times of what was going on and assisting me to make sure everything was taken care of. Please send my thanks to your staff.”
Special Agent J.B. Dillow, Virginia State Police| 8/3/16
“My wife and I were shopping around for lenders to refinance our house and a co-worker referred me to Patrick. I first talked to Patrick over the phone in late April, we closed a month later, and he dropped our monthly payment significantly. Patrick let me know everything he needed from me, which wasn’t much, and he took care of the rest. Patrick and Stephanie did a wonderful job, and if I ever had a question, they were a quick call or email away. When it comes to things like this, I’ve always been skeptical about not meeting the person I’m dealing with face to face, but I would use Patrick and his staff again without hesitation.”
Virginia Senator Bill Carrico | 7/28/15
“I wanted to take this opportunity to thank you and your whole team at Fidelity Blueline Mortgage for the recent refining of my home. Your team made the process so easy and less stressful. In my hectic schedule, it is beyond what words can describe. Melissa, Susan and Kim were always helpful when I made a call and kept us informed throughout the whole process on what was needed and how things were progressing. It was obvious they were always looking out for our best interest. Sara has been very helpful with follow up information once the loan was closed and to make sure we were satisfied. Please know what you do for Troopers across the United States are very appreciated. As a retired Trooper it has been very nice to know there are people like your team that understand the struggles that law enforcement face each day and offering this type of service to help get them on the right financial track with a new or refinanced home.
Thank you once again and May God richly Bless you.”
S. Vince Fielding, VSPA | 6/8/15
“This is the mortgage lender I was telling you both about. They cater only to Law enforcement. If you decide to talk to them tell Patrick HELLO! for me. He is supposed to be visiting our area sometime soon. I sent him an email one night at like 1:30AM and he replied back and actually called me himself that night, unbelievable, unheard of!!!.
They saved me a lot of money… and no, I get nothing for referring you guys. I just want you to enjoy the same benefits I did. This is my sixth house I have bought in my life time, the other lenders treated me like a number, Patrick treated me like family. Enough said… good luck.”
Brian Draper, Trooper | 4/10/15
“This was the second house we have bought and everything went very smooth. We are really pleased we choose Patrick and his team at Fidelity Blueline Mortgage to get us into our new home.”
Captain Matthew D. Hanley, Virginia State Police
I’d like to thank you and your staff at Fidelity Blueline Mortgage for assisting me with the purchase of our new home. Having purchased several homes in the past, I can attest to the fact that this was the most pleasant and easiest process I have ever experienced. The ability to pick up the phone and call you and Melissa Miller with questions was extremely helpful and made the whole process seamless, even with some last minute changes. Perhaps most importantly, Fidelity Blueline Mortgage saved me thousands of dollars. Please pass my thanks to Melissa and Paula McCord; they were great. I will certainly recommend your services to other members of the Virginia State Police Association.
Please come visit the next time you are in town.”
Captain David Russillo, Virginia State Police
Trust all is well and your business is continuing to grow.
Had a Trooper call me last night about using your services. I gave him the reassurance of your outstanding service and commitment to Troopers. He, like many Troopers, are justifiably concerned when they hear of the outstanding rates and deals you provide with your mortgage assistance. I reassured him that you have provided this service to many of our employees and your word is as good as gold. I do not know if he will use you but wanted you to know this is about the third one to call so you must be doing something right.
On another note, I wanted to take the time to say thank you for what you are doing for the men and women in law enforcement. As you can imagine, this is one of the most trying times in our profession. The amazing thing, when I speak with my cohorts, is we fully support the freedoms all Americans have, even in dissent of our profession; however, regardless of how bad it gets, we will come to work tomorrow committed to provide the same service we have always provided. This is just who we are. It is folks like yourself and your team who do nothing more than say thank you and provide help in areas that others, who take a more financially prosperous path in life, take for granted. Patrick, you will never know the true impact you have had on our Troopers’ lives. It is immeasurable. You have made it possible, and continue to make it possible for many to secure a home and be able to pursue their own happiness for themselves and their families. Thank you again for your commitment and I wish you and your family a Merry Christmas and festive New year. God Bless.
Captain David Russillo, Virginia State Police
I just wanted to drop a note and thank you, Melissa and Paula for your assistance with my recent loan. This was my fifth home purchase as a member of the Virginia State Police and I can honestly say the experience with Fidelity Blueline Mortgage was a pleasure. I was treated with the respect, honesty and professionalism that virtually eliminated the stress that usually accompanies these transactions. Your team was responsive to my requests and ensured my questions were answered promptly. My only regret is that I did not find your business sooner. Please be assured that in the future I will be using your Fidelity Blueline Mortgage to manage my mortgage.
Thank you again for the outstanding service.”
Virginia Company License Number: MC-5732
Virginia Patrick Alfred Bautz License Number: MLO-14014VA